As Customer Solutions Manager you will be working for the Asendia Group as a member of the Global Accounts Solutions Team (GAS) in the Customer Solutions & Operational Department. You will play a major role within the team in that you will be responsible for designing new solutions, which will include, but are not limited to, finding new potential partners, designing the operational network and ensuring it works. Additionally, you will be negotiating contracts and rates alongside your line manager for GAS as well as Asendia Group local customers. In undertaking these tasks, you will at the same time be taking into account Market Intelligence on new e-commerce delivery solutions as well as competitor offerings of potential prospects. As an expert in operations and network design, you will be writing Standard Operational Procedures (SOPs) and Operations Specifications (Ops Specs) for new customers as well as new solutions for existing customers. You will work to gather the operations team’s input and knowledge to share with existing / new suppliers and retailers and to complete all necessary documentation. You will work alongside operational teams, both GAS as well as other Asendia entities, so as to understand the complete end to end processes and will act as backup where necessary, e.g. in the peak period (November-end of December) for the Operations team.